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KPN CPO wins R. Gene Richter Award
Purspective joins I.S.M. in congratulating Mr. Willem van Oppen with winning the 2008 ISM R. Gene Richter Award for Leadership and Innovation in Supply Management for the breakthrough work in the area of collaborative KPI’s.
When Willem van Oppen took the reigns as CPO of the Netherlands-based Royal KPN Telecom in 2003, his first challenge was to tackle the deteriorating relationship between KPN and its outsourced IT provider. An initial assessment of the situation made it clear that changes needed to be made, because the relationship was purely cost-driven and lacked collaboration. Van Oppen pulled together a steering committee of senior business and IT managers at KPN and arranged for “more intense and frequent discussions” with the senior management of its outsourced IT supplier, Atos Origin. The result was the creation of a Collaborative KPI program that has been awarded the ISM R. Gene Richter
Award for Leadership and Innovation in Supply Management in the Process category.
Van Oppen’s newly organized procurement organization created the value based relationship program, which involved:
- Developing a set of performance measures for the supplier that links performance directly to the service provided to the end-customer, even if the performance is influenced by others;
- Developing a two-way set of KPIs containing performance targets for the supplier and the buyer.
KPN now applies the KPIs to all its outsourced services. “We focus on supplier selection and management, and that enables the supplier to contribute to KPN’s market success,” van Oppen says.
About the ISM R. Gene Richter Award
Because of the critical role of supply management, businesses survive and thrive only when each supply chain is carefully and creatively managed. Foremost in the profession are those individuals and organizations who embrace leadership and creativity to manage complexity and risk.
The ISM R. Gene Richter Awards for Leadership and Innovation in Supply Management were created to honor the vast professional contributions of R. Gene Richter, who was a pioneer in the field of supply management. He was a leader and innovator, and these awards are designed to capture the essence of his stellar career.
Source: www.ism.ws